QUESTION- How do we get to the island?
ANSWER- The base package includes boat transfers to and from the island.
QUESTION- Once we arrive, how long does it take to get to the island?
ANSWER- The boat trip to the island takes about 30-40 minutes depending on the weather and the seas.
QUESTION- What airport do we fly into?
ANSWER- Schedule your flight to Belize City - Philip Goldson International Airport. Select a flight that arrives between 10 am- 1 pm. From there you will book a ticket via Maya Airlines to Dangriga Airport,(approximately 20 minute flight). Email firstname.lastname@example.org for Maya flights. Our island concierge will pick you up in Dangriga and transport you to the boat.
QUESTION- How do we get a Covid test to return back to the states?
ANSWER- Rapid Testing is available at a local clinic 15 minutes from the marina, your concierge will schedule an appointment for you to take a test just before you return home. The test resuts are available in 30 minutes.
QUESTION- Is gratuity included with the rental?
ANSWER- No, gratuity is entirely up to the guest based on the service provided by our staff. Gratuity typically ranges from 5-10% of the rental fee and as an added convenience can be charged to a credit card.
QUESTION- How do we pay for mainland excursions, tips, island gift shop items or other incidentals?
ANSWER- At the end of your visit and for your convenience, your concierge will provide a credit card authorization form detailing any miscellaneus expenses. By signing this form a one-time credit card transaction will be made to pay all final expenses.
QUESTION- What expenses are not included in the island rental fee?
ANSWER- Mainland excursions like ziplining, cave tubing, mayan ruins, horseback riding are all priced separately. Gratuity is not included in the rental and is left to the guests discretion. Gift Shop items such as dive shirts and T-shirts are available for purchase. Unreasonable demands to go back and forth to the mainland daily will be priced separately.
QUESTION- Are there any restrictions we should be aware of on the island?
ANSWER- AC is available at nighttime only during sleeping hours. Island rental is limited to a maximum of 4 guests, any more and the house and boat becomes overcrowded. This is an off grid property, water and electricity usage is managed closely by our staff and we ask our guests to make every effort to conserve as much as possible. As part of your All inclusive package, daily bottle limits for alcohol are imposed to mitigate risks associated with excessive drinking.
QUESTION- What type of alcohol is available?
ANSWER- Local Beer, wine, locally available vodka and rum are free. All guests are required to drink responsibly and alcohol consumption will be self serve or if you like BYOB. Excessive drinking leading to drunkeness, unsafe or belligerant behavior will be strictly monitored and will not be tolerated. The island does not have a bar or bartender. We do not sell or serve alcohol.
QUESTION- What type of gear and supplies are provided on the island?
ANSWER- We provide unlimited use of Kayaks, Paddle Board, Snorkeling Masks and Fins, basic fishing equipment, golf putter and balls, Lounge chairs and beach towels, hammocks, first aid kit, soaps, shampoos, conditioner and hair dryers, Concierge will take guests out on boat to snorkel, fish or visit other local places of interest.
QUESTION- Do cell phones work on the island?
ANSWER- Yes, cell phones and texting does work on the island. Be sure to check with your service provider. We also provide a courtesy cell phone for important calls or in case of emergency.
QUESTION- Do you have Internet Service?
ANSWER- Yes, we offer Free WIFI for all guests
QUESTION- Why do you recommend staying at the Jaguar Resort on the last night?
ANSWER- There is no guarantee what the weather will be like on the day of your departure. There could be rain and rough seas, therefore, spending your final night in paradise at the Jaguar Reef Resort takes all the worry out of getting to the airport the next day. Not too mention it is a beautiful resort with mainland excursions available right down the street.